|
What is the mobile payment?
Mobile Payment is a phone only financial service with or without formal banking accounts. All banking activities starting from money savings, payments for goods and services, cash receipts, money transfers, etc can be carried out on mobile devices, 24/7.
What is EzPayAfrica?
EzPayAfrica is a Mobile Payment service that enables you to carry out various financial transactions using your mobile phone.
Using EzPayAfrica, financial transactions such as savings, payments for goods and services, money transfer access to cash, etc can be carried out on mobile phone device, 24/7
What is the difference between mobile banking and EzPayAfrica mobile payment?
Mobile banking is a channel that a bank provides customers to operate the formal Savings and Current accounts that are opened with the bank. This service is not accessible to anyone without an account with the bank.
However, EzPayAfrica mobile payment is a phone only virtual account that a service provider uses in providing financial services to unbanked, under-banked and banked customers (irrespective of their primary banks) , without opening formal bank accounts. Mobile payment only requires names, mobile number, address, occupation and signature to register (low KYC).
What transactions can I perform on this?
EzPayAfrica can be used like a formal bank account to do the following:
- Save money / Cash-in
- Move money from bank account to EzPayAfrica
- Send money / Transfer
- Send money from EzPayAfrica to bank A/C
- Withdraw from agents / Cash-out
- Withdraw from ATMs / Cash-out
- Request money: "Send-Me-Money"
- Check balance and statement summary
- Change PIN
- Buy airtime for self or others
- Pay utility bills e.g. electricity, DSTV, rent etc
- Pay for goods in stores
- Pay salaries, pension contribution
- etc
Why Should I Sign-Up for EzPayAfrica?
EzPayAfrica allows you to carry out various financial transactions from your mobile phone. It's easy, fast, secured and convenient.
What is the eligibility criterion for using EzPayAfrica?
Any mobile phone subscriber can open a EzPayAfrica account on his/her mobile phone. However, the user must be enrolled by an agent. To be enrolled the user must complete and submit the one page enrolment form and thereafter install and activate the EzPayAfrica application on the phone.
Will I be able to transfer funds even if the beneficiary is not activated on EzPayAfrica?
Yes, you will be able to transfer funds to an unregistered EzPayAfrica beneficiary but he/she needs to be activated before withdrawals can be made.
What are the limits for the various transactions performed using EzPayAfrica?
Limit |
|
Transactions |
|
Day |
EzPayAfrica Level 1 (no account required) |
|
N3,000 |
|
N30,000 |
EzPayAfrica Level 2 (savings as account in any bank) |
|
N10,000 |
|
N100,000 |
EzPayAfrica Level 3 (savings as account in any bank) |
|
N100,000 |
|
N1M |
How do you fund your EzPayAfrica Account?
Through appointed agents, scratch card, bank accounts or ATMs.
What is the minimum balance I can have in my EzPayAfrica account?
You can spend all your EzPayAfrica money to zero balance, there is no minimum balance required.
.Can I access my Bank account through EzPayAfrica?
Yes, EzPayAfrica is a Stored Value Account different from any Bank Account however; a customer may choose to link his/her bank account with EzPayAfrica account.
Does EzPayAfrica work for all mobile networks in Nigeria?
Yes, EzPayAfrica works on all these available mobile networks (MTN, GLO, ZAIN & ETISALAT) in Nigeria for now, other CDMA providers will be available soon.
How can I register on EzPayAfrica?
Please click How to Join
How does EzPayAfrica Work?
Please click How EzPayAfrica Works
Will I be able to Pay Bills and purchase airtime on EzPayAfrica?
Yes, EzPayAfrica subscribers will be able to make several bill payments using their mobile phones including DSTV, HiTV, Air-time top-ups, and much more. New billers will be added as they become available.
How do I withdraw Cash from EzPayAfrica?
EzPayAfrica customers can withdraw cash from any ATMs, and EzPayAfrica agents. Customers may choose to transfer EzPayAfrica money into bank accounts for later withdrawals. However, withdrawal at branches will be more expensive.
What if my phone is stolen/misplaced?
Your EzPayAfrica account will be safe except your password is compromised. Customers are advised to contact our Customer Interaction Centre (CIC) to block or suspend your account. On retrieval/replacement of SIM card, the customer will need to make a request to be reactivated. Thereafter you can download EzPayAfrica application into the new mobile phone or access the menu via USSD. Note that your previous balance will still be intact on reactivation.
What if I forget my PIN?
There is a menu option (Reset PIN) on EzPayAfrica that enables you to request for a PIN reset. Know more at How EzPayAfrica Works
As a EzPayAfrica subscriber, is it possible to purchase airtime for unregistered EzPayAfrica customers?
Yes it is possible to top-up an unregistered EzPayAfrica customer.
What happens if a customer does not receive a confirmation SMS from EzPayAfrica after a transaction?
If there is a delay in receiving an SMS from EzPayAfrica for more that 10 minutes, call the CIC line and the status of your transaction on EzPayAfrica system will be confirmed.
What happens if a Mobile Network service is down?
Because EzPayAfrica relies on the network, if any telecom SMS service is down, EzPayAfrica will not work for that particular network.
When will my PIN expire?
EzPayAfrica PIN does not expire.
Can I change my PIN if I feel it's been compromised?
Yes you can change your PIN as many times as you desire. Know more at How EzPayAfrica Works.
Will my transactions be limited to the Agent location where I registered?
No. You will be able to carry out transactions at any agent location.
Is my Money safe on EzPayAfrica?
As a registered customer on EzPayAfrica all your transactions are safe and secured as long as your PIN has not been compromised. Note that all transactions will require a customer to provide PIN authentication.
Can I transact on EzPayAfrica if I am out of the country?
Yes. You can carry out transactions on EzPayAfrica if you are out of the country as long as you have roaming activated.
What is EzPayAfrica Mobile Money Account?
EzPayAfrica is an instant account opened on your mobile with just your contact details and mobile number. EzPayAfrica then allows you to do banking transactions with your mobile account anytime, anyday! With your EzPayAfrica account, you can now send/receive money, save money, pay bills and lots more.
|
